Reputation and review management

Convert every customer interaction into competitive advantage

When you manage multiple locations, staying on top of customer reviews becomes  mission-critical—and increasingly chaotic. Negative feedback goes unanswered. Positive reviews receive no acknowledgement, and missed interactions hurt your brand.

Let’s fix that.

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Software that helps you build & manage your brand locally

Quick, genuine engagement

Stay connected with your audience like never before, build trust, and respond in seconds using AI. Ensure every voice is heard and every customer feels valued.
  • Personalized replies that feel truly human
  • Reduce response time from days to minutes across all locations
  • Ensure consistent messaging whether responding to praise or addressing concerns
Let's run the numbershow online reviews can make or break your brand
90%

of consumers read online reviews before visiting a business

83%

of consumer use Google to find business reviews

56%

of people change their perception of a business based on review responses

Review consistency that scales with you

Turn every review into a relationship-building moment

Staying responsive across 50+ locations can eat up hours every day. MappedUP's AI assistant drafts thoughtful, on-brand replies you can quickly customise and publish in seconds, turning review management from overwhelming to simple.

Scale responses without scaling workload
Never miss a review - reply fast with genuinely helpful drafts

Smart sentiment detection

Know exactly how customers feel—and act fast when it matters most. MappedUP flags negative reviews so you can jump in, respond quickly, and protect your brand’s reputation.

Our platform detects the sentiment of each review across all your business profiles, giving you an instant snapshot of customer opinion.

See the big picture with granular insights that reveal true customer and brand perception.
Coming soon

Turn happy customers into your best marketing

Your customers already had a great experience, now make it easy for them to share it. MappedUP’s NFC review tags turn positive moments into public proof with a simple phone tap - no friction, no asking twice.

Genuine reviews sent straight to your profiles
More authentic, positive reviews = stronger rankings and visibility = more customers discovering your business

Launching soon. Sign up for early access.

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the process

How it works

Getting started is quick and easy. Here’s the quick rundown:

Connect your business profiles

Connect all your business profiles to MappedUP to get your reviews under one central hub.

Preview all reviews in one place

See everything at a glance and filter by star rating, location or date.

Enable AI review assistant

Turn on your AI-powered assistant. It crafts fast, thoughtful replies you can approve in one click.

Analyze and improve

Unlock insights from your customer feedback to see exactly how you can improve your local reputation and operations.

Ready to run your local presence efficiently?
It’s time to experience MappedUP for yourself!

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